Our commitment to your satisfaction with clear return guidelines.
Products may be returned within 7 days of delivery if they are defective, damaged, or incorrect. Items must be in original packaging with all accessories and documentation. Medical consumables, opened sterile products, and customized items are non-returnable for safety and hygiene reasons.
Contact our support team at support@medvique.com or call +91 1800-123-4567 with your order number and reason for return. Our team will provide a return authorization and shipping instructions within 24 hours.
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to the original payment method. For COD orders, refunds are issued via bank transfer.
If you received a defective or wrong item, we will arrange a free replacement. For size or model exchanges on eligible products, contact support within 7 days of delivery.
The following items cannot be returned: opened medical consumables, sterile products with broken seals, customized or made-to-order equipment, products marked as final sale, and items returned after 7 days.
Bulk and B2B order returns are handled on a case-by-case basis. Contact your dedicated account manager or our B2B support team for assistance.
